Frequently Asked Questions

Orders & Payments

Which countries can place orders online?

BOBOPKG supports online ordering and payment for most major countries and regions, including North America, Latin America, Europe, Southeast Asia, and other supported destinations.
Countries list support now:Australia Belgium Bulgaria Canada Croatia Czech Republic Estonia Finland France Germany Greece Ireland Italy Japan Latvia Luxembourg Malaysia Mexico Netherlands Portugal Romania Singapore Slovakia Slovenia South Korea Spain Sweden United Kingdom (UK) United States (US)

Available payment methods and shipping options depend on your delivery country. You can confirm availability during checkout.

For those who do not support online payment, please contact customer service for support. shop@bobopkg.com

Are taxes and shipping included in the online price?

For supported destinations, the price shown at checkout generally includes the applicable taxes and shipping costs for your country.

The final amount displayed at checkout is the amount payable for your order. Please review your order summary carefully before completing payment.

What if my country is not supported for online checkout?

If your country is not available at checkout, please contact our customer support team.

We can check the available shipping method, calculate the total cost, and provide a separate quotation and payment instructions for your destination.

Can I request a quotation before placing an order?

Yes. If you need a specific quantity, shipping method, packaging option, or wholesale price, please contact us for a quotation.

Please provide:

• Product name or product link
• Required quantity
• Delivery country and postal code
• Preferred material, size, color, or closure
• Any customization or packaging requirements

Product Sourcing

What if I cannot find the product I need in your store?

If the product is not listed in our online store, you can still contact us for sourcing support.

Please send us a product image, product link, or as much information as possible. Our team will review your request and check our supply chain for suitable options.

What information should I provide for a product request?

To help us provide an accurate quotation, please include the following information whenever possible:

• Product photos or reference images
• Product type, such as bottle, jar, tube, vial, or container
• Capacity or dimensions
• Material, such as glass or plastic
• Color and surface finish
• Cap, pump, dropper, or closure type
• Required quantity
• Destination country

We will review the details and provide available options and pricing.

Can I order a small quantity?

Yes. BOBOPKG focuses on low-MOQ wholesale packaging for small and medium-sized businesses, startups, online sellers, and growing beauty and wellness brands.

Minimum order quantities vary by product. Please check the product page or contact us if you need a smaller quantity.

Shipping & Delivery

How long does order processing take?

Orders are generally prepared within approximately 5 business days.

During this time, we process, inspect, and package your items before dispatch. Additional time may be required for special packaging, product sourcing, or customized requirements.

How long does delivery take after shipment?

After dispatch, delivery generally takes approximately 15–28 business days, depending on the destination, shipping route, customs processing, and local delivery conditions.

Delivery times are estimates and may vary during holidays, peak seasons, or unexpected logistics delays.

For more information, please visit our Shipping & Delivery Policy.

Can I request a different shipping method?

If you require a faster or different delivery channel, please contact our customer service team before placing your order.

We will check the available options and provide the additional shipping cost, if applicable.

Can you arrange special packaging for my order?

Yes. If you need special packaging or protective packing, please inform us before ordering.

Some packaging requirements may require additional preparation time, so we recommend contacting us as early as possible.

Returns & Refunds

Can I return an order if I change my mind?

Our products are generally not eligible for return or refund due to a change of mind, personal preference, incorrect size selection, or other non-defect-related reasons.

Please review the product specifications, capacity, color, and quantity carefully before placing your order.

What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective:

1. Take clear photos of the damaged product and the outer packaging within 48 hours of delivery.
2. Contact us within 7 days of receiving the order.
3. Provide your order number, a description of the issue, and the relevant photos.

Our team will review the claim and determine the appropriate solution.

What resolution is available for damaged or defective products?

Depending on the circumstances and the extent of the damage, an approved claim may be resolved through:

• A partial refund
• A replacement product
• A full refund in certain circumstances

The final resolution will be determined after reviewing the evidence and claim details.

How are approved refunds issued?

Approved refunds are issued to the original payment method used for the order.

Depending on your bank or payment provider, it may take approximately 7 business days for the refund to appear in your account.

For complete details, please review our Refund & Returns Policy.

Need Help?

If you have a question about payment, shipping, product sourcing, or wholesale pricing, please contact us at shop@bobopkg.com or use our Contact Us page.

Our team will be happy to help you find the right packaging solution for your business.

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Find answers about BOBOPKG online payments, tax-inclusive pricing, shipping, low-MOQ orders, product sourcing, returns, and refunds for beauty and wellness packaging.