Refund and Returns Policy

Please read our Refund and Returns Policy carefully before placing an order on our website. By making a purchase, you acknowledge and agree to abide by the terms and conditions outlined below.​

1. General Return Policy​

We regret to inform you that our products are not eligible for returns or refunds without a valid reason. To avoid any inconvenience, we strongly advise you to carefully review the product details, including the available capacities and colors, before finalizing your order. Please ensure that the items you select meet your specific requirements, as we are unable to accept returns or issue refunds solely due to a change of mind.​

2. Damaged or Defective Products​

In the unlikely event that your product arrives damaged or defective during transit, please follow these steps to initiate a claim:​

• Document the Damage: Take clear and detailed photographs of the damaged product, including the outer packaging, within 48 hours of receiving the package. These images will serve as essential evidence for processing your claim.​

• Contact Customer Support: Reach out to our dedicated customer support team at [Customer Support Email Address] or [Customer Support Phone Number] within 7 days of receiving the damaged item. Please provide your order number, a brief description of the issue, and attach the photographs you took.​

• Claim Evaluation: Our team will review your claim and assess the provided evidence. Once the claim is approved, we will work with you to determine the appropriate resolution, which may include a partial refund based on the extent of the damage, a replacement product, or a full refund in certain circumstances.​

3. Exceptions​

No exceptions will be made to our no – return – without – valid – reason policy, except for damaged or defective products as described above. We do not accept returns for products that do not meet your expectations due to personal preference, incorrect size selection, or any other non – defect – related reasons.​

4. Return Shipping Costs​

In the case of damaged or defective products, we will calculate the degree of impact and process the compensation for you.. However, if you wish to return a product for any other reason not covered by our policy, you will be responsible for all associated return shipping costs, and the return will not be processed.​

5. Refund Processing​

Once your return or claim has been successfully processed and approved, refunds will be issued to the original payment method used for the purchase. Please note that it may take [7] business days for the refund to be reflected in your account, depending on your bank or payment provider.​

6. Contact Us​

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact our customer support team. We are committed to providing you with the best possible shopping experience and will do our utmost to assist you with any issues you may encounter.​

Thank you for choosing [Your Website Name]. We value your business and appreciate your understanding of our policy.

Need help?

Contact us at {support@bobopkg.com} for questions related to refunds and returns.